Currently Empty: $0.00
A Trusted Learning And Development Advisor
Micro Learning
Mindfulness for Admin
- What is mindfulness
- What are the benefits for admin personnel
- A couple of mindfulness practices
- How to make time for mindfulness.
Mindfulness For Admin within Professional Services
- What is mindfulness
- What are the benefits for admin personnel
- A couple of mindfulness practices
- How to make time for mindfulness.
Modern workplace skills for the legal environment
- Networking Skills
- Interpret a client’s future needs, unstated needs and expectations
- Remove a blame culture that stifles innovation
- Building relationships with clients
Negotiation Skills Course
- Identify and overcome the conflicts that occur during negotiation.
- Learn differing negotiating styles and apply the most appropriate to the situation at hand
- Calibrate opposition thinking styles.
- Understand the psychology of negotiation when dealing with different genders, ethnicities, generations and personality types.
Networking skills
- Body language 101
- Your purpose for networking
- Developing your elevator speech
- Gaining a reason to follow up.
Networking skills
- Body language 101
- Your purpose for networking
- Developing your elevator speech
- Gaining a reason to follow up.
Networking Skills
- Body language 101
- Your purpose for networking
- Developing your elevator speech
- Gaining a reason to follow up.
On Site Leadership
- Create individual action plans to develop individual persuasive techniques
- Understand opposition thinking styles
- Discuss the importance of congruency in influencing others
- Use active listening and questioning to unearth critical information.
Performance Management And Bullying Awareness
- Address poor performance before it spirals and set boundaries.
- Be alert to what behaviours may be perceived as bullying by different personality types.
- Gain the skills to have courageous conversations with reports; peers and managers.
- Develop rapport which generates trust and manages resistance
Positive Customer Experiences
- Build rapport with customers
- Blueprint your existing customer experience
- Manage customer expectations professionally and practically
- Appreciate the customer’s perspective and experience
Positive Customer Experiences
- Build rapport with patients and carers
- Blueprint your existing patient experience
- Manage patient expectations professionally and practically
- Appreciate the patient’s perspective and experience.
Problem Solving Decision Making
- Explore multiple partner problem solving models.
- Find the cause of a problem instead of focusing energy on the symptoms of the problem.
- Communicate more effectively with all clients and finance professionals
- Practise using modern problem solving tools
