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A Trusted Learning And Development Advisor
Micro Learning
Productivity Management Training Course
- Address poor performance before it spirals.
- Create a positive culture that welcomes productivity targets.
- Influence your people to work as part of a team rather than individually.
- Build an effective feedback loop to improve further changes
Project Management Courses
- Summarise the 5 processes of managing a project
- Apply the RACI model for effective project management
- Identify and rate risks according to a risk matrix
- Develop a collaborative project team environment.
Reduce Customer Complaints
- Construct a service recovery model for perceived service level failures.
- Practice active listening and questioning styles.
- Build feedback loops to continuously improve service levels.
- Embed a culture that welcomes complaints.
Relationship Building
- Develop rapport and build stronger relationships in your organisation
- Understand your customers stated and unstated needs
- Relationship fragilities when FMCG focussed purely on the product
- Learn communication skills for different cultures, generations and personalities.
Relationship Building with Key Customers
- Improve your greeting
- Make a better first impression
- Build rapport with diverse people
- Build meaningful relationships with the right people
Remove Conflict
- Rid your organisations of the number one cause of workplace conflict – role ambiguity
- Focus on root casue of conflict
- Build a culture that thrives on dialogue and feedback
- Deal with difficult staff in an FMCG environment.
Resilience at the Top
- Identify the causes and symptoms of stress
- Discuss the stressors of dealing with difficult clients and employees
- Develop resilience levels
- Pursue positive thoughts rather than dwelling on faults.
Sales Business To Business Building Blocks
- Identify what exactly your customers value and their perception of value
- Understand question based selling techniques, as well as active listening and the laddering technique
- Learn behaviours of successful salespeople
- Apply selling techniques that place emphasise on benefits rather than features
Sales Training
- Getting more shelf space
- Negotiation with very large players
- Creatively expanding the pie
- Influencing skills.
Sizing Up People Successfully
- Understand interpretation and learning styles
- Learn to use active listening and questioning skills
- Gain clarity and context quickly
- Interpret what drives people
Stepping Up
- Planning ahead
- Avoid procrastination.
- Accepting the rules are different as a supervisor
- Develop a positive attitude.
Strategic Thinking & Planning Training Course
- Learn to use foresight and think about the big picture
- Become more proactive.
- Identify characteristics of profitable and successful organisations.
- Implement risk management strategies throughout your organisation.
