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A Trusted Learning And Development Advisor
Micro Learning
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Deliver a behavioural change to improve quality using Lean thinking techniques
- Address uneven work flow
- Deal with and resolve customer complaints
- Apply crisis management and remove chaos
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Deliver a behavioural change to improve quality using Lean thinking techniques
- Address uneven work flow
- Deal with and resolve customer complaints
- Reduce waste in mining.
Lean Thinking Styles to Reduce Waste and Gain Productivity
- Deliver a behavioural change to improve quality using Lean thinking techniques
- Address uneven work flow
- Deal with and resolve customer complaints
- Apply crisis management and remove chaos.
Listening And Being Fair
- Learn to utilise effective emotional intelligence
- Communicate fairness parameters and be intuitive
- Explain decisions using NLP communication techniques
- Use context connectivity tools.
Listening And Being Fair
- Learn to utilise effective emotional intelligence
- Communicate fairness parameters and be intuitive
- Explain decisions using NLP communication techniques
- Listen to mining feedback without forming judgement.
Listening to Customer’s Needs
- Learn to utilise effective emotional intelligence
- Communicate deadline clearly
- Listen to understand
- Develop active listening skills.
Management Composure
- Create a culture that attracts workplace composure
- Respond to challenges rather than react
- Learn to highlight and promote composure at work
- Practice breathing techniques when stresses are high.
Managing Client Expectations
- Understand and achieve expectations in your organisation
- Use effective communication skills and apply active listening
- Reset unrealistic expectations
- Deal with a culture of entitlement.
Managing Email
- Email etiquette
- Writing an email
- Resisting social media writing habits
- Taming the email tiger.
Managing People and Projects
- Align your people with your organisation’s direction and objectives
- Identify gaps between organisational direction and staff duties
- People management 101
- Break down organisational communication silos.
Managing Uncertainty At The Workplace
- Understand the concept and dynamics of EI
- Using EI to build relationships with clients
- Building rapport when its difficult
- Clients value relationships? Y/N.
Managing Uncertainty At The Workplace
- Understand the importance of contingency planning
- Explain the root cause of the uncertainty.
- Set behavioral expectations
- Ensure your finance professionals effectively manage stress and anxiety during times of uncertainty.
